Support Coordinators play an important role in helping Participants utilise their plan and connect them with Service Providers so that they can live more independently and interact with the community.

There are many businesses who provide these supports, so how do you create a Support Coordination business that stands out from the pack?


Consider these 5 tips to set your business up for success:


  1. A robust CRM

There are many options available for storing clients’ information. A good CRM will allow for case notes to be recorded, calculate claims for invoicing, process bulk claims, enable staff rostering and generate reports.

When choosing a CRM, we recommend that you consider what functionality you are looking for and then look for a CRM which best meets your needs.


  1. Network

Developing relationships with other providers allows for sharing of information and builds potential referral opportunities.

Networking can take the form of joining online groups, attending events, having coffee with other providers. Networking with people outside of the NDIS space can present different perspectives and ideas that you may not otherwise think of.


  1. Work with Participants to fully utilise their funding

Do you monitor the spending of your participants throughout their plan? How much funds are left over at the end of their plans? What impact does that have on them obtaining their funding levels for future plans?

A Support Coordinator who actively monitors the spending and works with a Participant to utilise all of their funding will stand out from those that don’t.


  1. Stay up to date with NDIS rules and regulations

To say that the NDIS is constantly evolving is an understatement. Keeping on top of the changes – what can and can’t be claimed, what falls under certain line items and so on, ensures that you are in a position to assist Participants make the most of their funding and can work with other Service Providers to maximise supports.


  1. Be an advocate for your Participant

Get to know your Participant. Gain insight into their needs, both physically and emotionally. Learn what is important to your Participant. Take interest in what they enjoy doing and understand their daily struggles.
This way, you can suggest matches of other Service Providers who will best meet their needs and goals. It will also enable you to be creative as you look for options and alternatives to suit.